Terms & Conditions
The term Ferisia De Floral and Gifts or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 238 Thomson Road #01-33 Singapore 307683. The term ‘you’ refers to the user or viewer of our website.
- That you are the user of this Site and/or Services and are 18 years or above.
- The content of the pages of this website offers one or more of the following features and/or services for your general information, browsing and purchasing floral and/or floral related product.
- Products, pricings, write-ups, listings, graphics, images and other types of works
- Data collection for delivery services
- Email and any other services, features or content that Ferisia may offer from time to time with
These features and services (each a “Service” and collectively known as “Services”) include;
Currently, we provide delivery services to most parts of Singapore, however not to some places due to reasons include, but are not limited to restricted access and security reasons. Additional charges may be incurred for specific areas demarked by Ferisia for delivery. It will be advisable to contact us directly to check on the areas we cover for delivery to avoid unnecessary misunderstandings.
Delivery slots are subject to availability and we are committed to fulfill the delivery of the products to the intended delivery address within the time fame we had given you. This does not constitute or guarantee that the delivery time frames will be met as there may be unforeseen circumstances which include but not limited to traffic and weather conditions that may result in delayed or early deliveries.
By placing an order with us, you hereby agree that Ferisia De Floral & Gifts will not be liable for deliveries that are made outside the delivery time frame. In additional to that, you will also be responsible to ensure that someone will be at the delivery location to receive the order and initial on our delivery invoice when the delivery is made.
In an event when no one is at the delivery location to receive the order, Ferisia reserves the right to cancel the delivery and bring the product(s) back to the registered office at 238 Thomson Road #01-33 Singapore 307683, in such case, no refunds will be made to the delivery charges incurred.
If specific instructions had been received from you to leave the product(s) at the door of the intended delivery location or any third party within the compound of the delivery location e.g Security Guard house, neighbour’s house or just outside the intended delivery address, you acknowledged that it would be done at your own risk and you will also be responsible for any form of loss, theft or damages to/of the product(s) should it happen.
If there are any changes that need to be made to your delivery after placing an order with us, please contact Ferisia De Floral & Gifts immediately. We will further advise you on the steps to follow via communication over the phone. In addition to that, there may be a surcharge of S$15.00 for administrative purposes for any changes made after placing an order with us.
Placing An Order
All orders are subjected to acceptance by Ferisia De Floral & Gifts. Processing of payment does not constitute to an acceptance of your order.
All orders are subjected to the availability of our stock. We reserve the rights to cancel, reject, make amendments to the orders made by you due to reasons not limited to stock availability, seasonal flowers availability, damages of the product etc.
For such orders (rejected or cancelled by Ferisia), payment will be reversed or refunded. We seek your understanding that this may take a few days for the bank to go through their mandatory processes for payment to be refunded or reversed.
For orders which we made modifications to, we reserve the rights to replace the fillers should there be an issue with the stock availability and hence the actual product received might differ slightly from the illustrated one from our website. As such, you agree not to hold Ferisia De Floral & Gifts liable nor responsible for the difference in the product you ordered and will not demand any form of compensation in an event should this happen.
A confirmation number will be given to you upon acceptance of your order. Should you not receive any confirmation number from us, please contact Ferisia directly for verification as orders without confirmation numbers are deemed to be void and will not be executed.
Upon issuance of the confirmation number, Ferisia will not accept any form of cancellation from you and we regret to inform that refunds will not be made for such cases.
Product Details and Payment
We aim to provide you with the updated and accurate pricing, product and promotional details. However, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
The price which you paid for the product you had selected is based on the selling price predominantly at the time your order is received by us. This may or may not be reflected correctly through our website from time to time.
Product prices that are shown on the website are in Singapore Dollars with NO Goods and Services Tax (GST) incurred. Prices of the products may differ from time to time due to reasons not limited to events like promotional discounts etc. Ferisia reserves the rights and shall not be liable when we withdraw, cease, and discontinue any promotional discounts without prior notice given.
All payments shall be made in Singapore Dollars and we accept the following modes of payment via MasterCard, Visa, Paypal and Internet Bank Transfer. All orders will only be executed when payment is received from you and upon issuance of the confirmation number from us.
When you place an order with us, you hereby agree and authorise us to transmit and/or gather information from and about you from the third parties. These may include some form of verification checks involving your credit card number or reports for authentication and validation purposes.
Ferisia may run promotions and surveys from time to time and these promotional events will only be valid for a period of time designated and specified by Ferisia De Floral & Gifts. Ferisia reserves the rights to suspend, terminate and stop any promotional events at any time without any notice or liablity. Ferisia’s decisions on all matters relating to the promotional efforts will be final.
- This website contains materials which is owned by or licensed to Ferisia De Floral & Gifts. These materials include, but are not limited to, the design, layout, products, appearance and graphics. Reproduction of any part or thereof is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions of use of our website.
- Unauthorised or inappropriate use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility and shall not be liable for the content of the linked website(s).
- Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.